shamrock hull problem...real bad !!

[Cardinal Joe]

Well I'm glad to hear it wasn't a " Proline boat " !!!!!!!!!!!!!!!!


Cardinal Joe

[jawz12]

Originally Posted by B-faithful

Jimmy I respect your opinions (even if I dont agree with them all the time) but Nida core is advertised a strutural material

http://www.nida-core.com/english/nid...info_rigid.htm

"Polypropylene honeycombs remain a viable core of choice for superstructures, floors, bulkheads, stringers and hull sides as well as numerous small composite parts and structures."

Companies like Jefferson Yachts, Marlago, Eastern Boats, Judge Yachts, Mckinna Megayachts, Trident Megayachts, (and maybe even bertram -- not clear if they use for stringers) key west boats, caravelle, etc all use Nida core in their structure.

While I am not a boat builder or even work on my own boat I am surprised you have that opinion. Can you explain? Thanks

the nida core relies on the glass on top of it to work like an "I" beam...now,that piece i took the picture of,you can walk on that and crush it...doubt me...come on over and i'll show you...nida core isn't structual,it holds a shape...it's really not for load bearing...that bulkhead there is load bearing...

[jawz12]

more pics...

[jawz12]

Originally Posted by Cardinal Joe

Well I'm glad to hear it wasn't a " Proline boat " !!!!!!!!!!!!!!!!


Cardinal Joe

turst me,you don't wanna see the pictures i have of prolines...

[Cardinal Joe]

I heard that Shamrock just Puchased the molds from Albin boats ? Maybe they will learn something from Albin boat construction ?

Cardinal Joe

[bopalmer30]

I rarely post in these forums, but on this occasion I must. Jimmy is very good at telling part of the story and his attempt to represent his efforts in "consumer advocacy" sounds noble. But here is the real story. I got a call from my girl in the office that was very upset after being verbally abused by a guy that owns a repair shop. She told me how rude he was and how badly he treated her. I was traveling on the East Coast and told her that I would check on it when I got back in town. After I got back to the factory the girls in the office all took me over to listen to an "obscene" message left on the answering machine from "the rude guy." P.S. we kept the recorded message. But I told myself that this guy is not the customer and I will overlook his rude and obnoxious behavior and give him a call. I called him and he filled me in on the situation and he told me of a problem with the boat. I told him that perhaps we could get the boat to the factory and have a look at it. He then told me that he was already well into the repairs and that the bill was estimated to be $9000. I told him that I wished that he had called me before he began such a major project. I informed him that although we did not build the boat, and it was outside of warranty we still wanted to try to help out. I told him that it would take me a little bit to get back to him as I was going to get with the plant manager and find out what it would have cost us to make the repairs. He wanted an answer from me right on the spot and I said I had to meet with the plant manager and talk with him to see what we could come up with. I told him that he was fixing the boat already and that it would have to fixed regardless and that we would get back to him, but I said " it will not be within a week" (he disputes this) He then called back today and said it has been a Week and you didn't call me back like you said you would. He would hardly let me speak, he kept telling me to stop talking and listen to him. I finally said, listen you are not doing your customer any service by treating my staff and me so poorly. We want to help out but yelling and screaming at me and my staff is not helping anything. He then started yelling again, said that I was an "F*****g a**hole and a piece of s**t. and that he was going to post this stuff on the internet and tell everyone not to buy our boats and hung up on me. I see up above that his vocabulary has not changed.

We try to take care of everyone that owns a boat with a Shamrock Logo on the side. We did not manufacture this boat, it is someone elses problem that we inherited, but we always try to do the right thing by our customers. Even though the company that did manufacture that boat (KCS International) gets off scott free in a situation like this, we still try to do the right thing and have fixed many issues that are out of warranty.

Jimmys marine service is obviously not a place to take your boat to get repaired. Jimmy, why didn't you call the factory before you were so far along in the repair that you needed to finish it. If you really were "just concerned about your customer" you would have called us on their behalf before you did the repair. Instead you wanted to be sure you were far enough along in the repair to "get your money" then you became the "Jimmy the Consumer Advocate"

If anyone would like I can put them in touch with the girls in my office who would be more than happy to tell you Jimmy went about "going to bat for his customer".

I do feel badly for the customer, I would not claim that we were perfect in our handling of this situation, and I STILL would be more than willing to try to work with the customer if he were to contact us. But as for Jimmy, before you have him call a factory on your behalf, call us and listen to the phone message he left. (You just might have better luck calling the Factory yourself.)

Bo Palmer
Pres.
Shamrock Boats

[Sea Draggin]

Does your company continue to make this model hull.

Also, have you changed the lay up schedule. If so, what was it and what is it now?

[GALAZIO]

Hey Bo... Let me be the first to welcome you to a great site. Sure there are some who might be a little over zealous, but I have always liked your product. I am sure ALL manufacturers have a "friday afternoon" boat out there, but I think it's great that you'll do what you can for the owner.

Sometimes emotion and professionalism don't collide in the same sentence. Keep us informed on how you guys are doing as I think we'll continue to be informed about one side of the coin.

Most of us have been around boats and know this is not the norm for Shamrock and I am sure you know, how you handle adverse situations speaks volumes about who you are.

On a personal note, I follow some of this repair guy's post from time to time (seems he really gets some "handfuls" from time to time), but in my opinion, to handle this in the manner he has chosen is bush-league and doesn't represent the members of this site.

[bopalmer30]

We have had a very low rate of issues with Shamrock Boats. We have not had a delamination issue on a boat that we built in any of my companies. That is not to say that it will never happen. But we do try to do the right thing, whether we built the boat or not. I would also mention that we doubled the length of the warranty one year after we bought Shamrock which hopefully shows our faith in our product and workmanship. I am normally very slow to get upset, but one thing that really bothers me is when my office girls get abused. I can take, and have no issue with someone laying it on me. Deserved or not, I am a big boy and can take it. I just hate to have the girls in my office upset. I am sorry that it is under this post and this situation that I make my first post here. Hopefully next time I will be sharing some pictures from my fishing trip Thanks again for the welcome, seems like a great site you have here.

[Henrique38]

I don't post often and I don't own a Shamrock. Although the pictures are scary, I have to admitt it's pretty impressive the president of Shamrock is willing to post publically and face the situation.