lowrance electronics

[jawz12]

lowrance electronics,well...i had some problems with my own equipment,an lcx series lowrance unit...this is a combo unit,the fishfinder portion would not read,if i kicked the gain to max,the screen would cloud,but,not depth reading ever...also had another problem,the unit would lose it's fix at times-great huh ???
well,after some serious complaining,lowrance has stepped up and stepped up big !!!!!! i got the news today,lowrance is gonna upgrade my unit to a new 113hd set,FREE OF CHARGE !!! NICE !!! clearly,these guys are gonna stand behind what they made...unit will be shipped out,and again,free of charge...it's nice when a company stands behind their products...

[jawz12]

this is the absolute truth,i promise !!!!

i recieved a package from lowrance,a small package ???
opened the package,guess what ??? a lowrance 113hd unit,as in unit only...no cables,no antenna,no transducer ???
i've been real cool over this whole ordeal,ENOUGH !!!!!!!!!!!!!!!!
i just got off the phone with a supervisor ...fun stuff here people...
over the course of the unit being sent back,i got 5 phone calls,from various people at lowrance,all promising me the same thing,but adding their spin to it..."spin" being,i knew the transducer i allready have wouldn't work with this unit,i asked the first guy,he said sure,it's the same...ok,whatever,i'll order the correct one and pay for it,i don't care...he stated the gps antenna won't work,gonna send you a new one...no problem...only problem here is the computer system at lowrance is down,so,it will take a few weeks before it gets shipped out...no problem...a few days later,another guy calls,asks about unit,i ask him about the 'ducer,he says it won't work with this unit,we're gonna send a repalcement in the box with the new unit...ok...tells me the same story about their computer problems..ok...
i get another call,next day,reconfirming everything...fantastic...i get the box...call ther tech number...800-324-136,guess what ???? no good...i call the dealer number...i actually get someone on the phone,she gets someone to call me back...i explain the situation to this person...
here's where i am...
i will be getting the required parts to install the unit,she assured me they will be shipped
we'll see...i explained to her,if i get these parts,fine,if i don't i promise you,i will throw this hunk of shit in the trash,and i promise you,i will never reccoemnd a lowrance product to anyone ever...

to run a company like this is a disgrace...if anyone that i dealt with worked for me,i would fire them on the spot...i can not believe people are this stupid...this has been the same exact thing every time i contact these people...i would never reccomend anyone ever purchase a lowrance product...last time i checked,there's no line out front any marine store anywhere,right ??? you would think,these guys would try to take care of a guy in the buisness,right ??? not these jackasses...do yourselves a favor,if you're gonna buy lowrance products,rethink that decision...
here's another for ya',if i don't get what i need to install my own unit,you can have it before i throw it in the dumpster,and trust me,anyone who knows me,knows i will too...."f" those assholes !!! i'm friggin' pissed and pissed beyond belief !!!!


ps...

if you were a customer,would you believe this story ???

[B-faithful]

too bad to hear. Their new HD fishfinder stuff looks cool. However it was customer service horror stories I was emailed about from owners of their stuff when I inquired about their products here and other forums that pushed me to Garmin when I outfitted my new boat. I was very close to putting a 113HD LCX on the boat.

[joeksr]

I have a lowrance 28c hd that I bought last year.
Works great. I guess anyone can get a lemon.

Give em hell big Jim.

[jawz12]

yesterday,i got a package from fed ex ???? i can't believe it !!! i actually got the required parts i need for the 113hd i got sent... i'm in a state of shock...i gotta find out if this thing works...

[fishinsurfer]

Curious, Does it work and what do you think of the unit?

[jawz12]

Curious, Does it work and what do you think of the unit?

the unit works...lowrance units are trash...that's what i think of it...

[THE BUZZARD]

Jim,

I went thru some hell of my own dealing with these morons! They will never get one red cent from me again.....

All I can say to anyone considering buying Lowrance is DON'T DO IT......

I have one word for the masses.....

FURUNO

And do yourself a huge favor and couple it with the correct Airmar transducer (thru hull) transom mnts worthless for serious fishing...