Furuno - Now That's Service!

[captadamnj]

Sent a warranty item in to Furuno and it arrived at their Camas facility on 2/17. Techs were working on the unit almost immediately. By Friday 2/20, they determined the unit was defective and not only replaced the unit, but replaced it with an upgraded model for me at no charge and shipped it back to me at their expense. Your mileage may vary, but every dealing I've ever had with Furuno support has been 2nd to none.

And before someone tosses in the "if it was so-and-so's unit it wouldn't even need repair" zinger, it was an Airmar manufactured item that Furuno is supporting.

Capt. Adam
Karen Ann II
www.karenannii.com

[Proheat]

Glad to see a company with good customer support! I have been looking at Furuno for awhile and this helps my decision.

[Fish Hard Fear Nothing]

Yes Furuno is known for exceptional service!!
They have always taken care of any issues we had via tech support or warranty work.

[Dozer]

Thats good to hear. I am about to put a Furuno package on my boat with an Airmar transducer. Its nice to know the company stands behind not only their stuff but stuff that works with their unit.