Lied to and ignored

[flamekeeper]

Has anyone here ever been ripped off by HASTINGS ROD, Makers of GUSA Graphite Rods? Last spring I ordered 1- 85mag and 1- 85 mega-mag from mud hole ,after a sells rep gave me Hastings # and told me to talk with them about building a 50/50 2pc.So I chose the Mega Mag between the 2 for the rebuild..
In September 07. After months, and several calls from Magaly she finally convinced me that Roy could build me a 50/50 cut 2pc mega-mag for traveling. I would have to commit to purchasing 30 blanks, and to pay for 15 up front and after receiving them the others would be next.

On the spot my credit card was charged over 1800. And after 4 months I received 15 blanks in which all but 4 had several major flaws in each blanks, bubbles in the finish in sink my thumb-nail into and slide down the blank leaving a groove. Among some that had bumps completely down the blank. You talk about being disappointed in unbelief.

After Talking to Magaly and sending them back they agreed that they were bad and was going to rebuild. I thought after 4 months and no blanks something was wrong so I placed a call to them, over and over leaving messages and sending emails She finally answered the phn and I was told that my blanks were finished and she needed the colors and they were to be painted and shipped asap. That was 2 months ago, well week before last the same thing, She said they were done and she would call me he following Monday and let me know when to expect my blanks. Nada , nothing no phn call or replies to any messages that I had left .

Being lied to and ignored , with 3 orders on hold to be built for clients.
But they have all my blanks, including one that has the whole butt section and green handle assembly together .
All which have paid for 9 months ago.

They are killer blanks and have a good rep, I really like them. I’m loosing $ on interest and loss of the builds that have come my way, in which all components have been paid for. Because of their mistake, I have to pay for the loss?.

I need to hear from someone that has some experience in this matter.
Or what would you guys do in this case?.
need legal advice?..

Paul what do you think? you deal with them.

[paul708]

Kenny.
i am sorry to hear the problems you are having
there have been times when getting product has been longer than i like
i was lucky enough to get enough blanks to hold me
i see you have been "asking" around, i am sure you will get a quick fix
it looks like their site is down.
let me know how you make out

[shoefish]

Dude that sucks. It sound like you've been really patient with this person. If it was me in your shoes, I would be putting messages similar to this one (not accusatory or negative, but rather asking if anyone knows if everything seems normal about this) on every forum out there, especially on ones like rodbuilding.org. Light a fire under their asses man. I'm not sure if anything can be done at this point with the credit card, but you could potentially call them to see if there are any options there as well. Good luck and let us know how it turns out.

[paul708]

Dude that sucks. It sound like you've been really patient with this person. If it was me in your shoes, I would be putting messages similar to this one (not accusatory or negative, but rather asking if anyone knows if everything seems normal about this) on every forum out there, especially on ones like rodbuilding.org. Light a fire under their asses man. I'm not sure if anything can be done at this point with the credit card, but you could potentially call them to see if there are any options there as well. Good luck and let us know how it turns out.

shoe. kenny did put it everywhere
his situation seems a little longer than normal. and they should have "got in touch" no doubt.
i am a distributor for GUSA and have delt with them for a while ..and i am very patient
there is usually a wait for things,
but his seems longer than normal
hopefully it will work out for him, and he can decide if he want to continue with gusa.

that pink rod gutfish did.
i got the blank from GUSA for him
had it dropped shipped

[shoefish]

Well it sounds like Kenny is doing everything right (especially when it comes to being patient), hopefully he is rewarded for it!