I went online to purchase a charter boat / for-hire license. After ten minutes of searching the arcane mass.gov site I called their customer service number. The woman who answered was incredibly rude and could care less about helping me. She repeatedly gave me a URL that resulted in PAGE NOT FOUND. When I reported this to her she replied: "Well then you don't know how to use the internet."
After waiting thirteen (yes I timed it) minutes to talk to her supervisor, he quickly gave me the proper URL (not even close to what she told me). I stated that the DMF does not make it easy to follow the rules and he merely snickered with a bureaucratic tone.
What a joke.
Here is a link to the application that must be mailed, or faxed in with a copy of your USCG license: http://www.mass.gov/dfwele/dmf/recre...pplication.pdf


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