My time to rant has arrived....It takes a lot to get me going and pi$$ me off, but today has put me over the edge!!!!
I run retail stores in Northeastern NC, 3 to be exact. I treat all of our customers with respect no matter what the situation. I have trained all of my reps to do the same. Except for one (who is also the bosses daughter). She has been trained but refuses to adjust. She has problems with a customer just about everyday, I mean screaming matches!!! She is in a store that is located in a high tourist area, so we see people from all over. Her dad(the owner) has the "I don't give a shit attitude" and now she has a bad case of it. It's OK for him cuz he is never in direct contact with the customers or reps....Thats my job!!!! I got ANOTHER phone call today from our customer care center with a complaint about this employee. I called the customer and was astonished at the attitude that she discribed to me...I apologized and we talked about her vacation and the events that went on. She was a very pleasant lady. When I confronted the rep about it she said " I know who you are talking about and I really don't care"....WOW!!!! Great attitude huh?!?!?! I spoke with the owner and he backed her up again saying that the lady had an attitude and the rep did nothing wrong. This is the only rep that gets complaints(and on a weekly basis) We can't keep good reps in this store because of this attitude. We have lost 3 good reps due to her.... I HAVE HAD IT!!!!!! It's time for me to start looking for a new job, because I refuse to have my name tarnished due to a bad attitude!!!! Any input
If you have trouble finding another job, the short term fix would be to promote her away from customers. i.e. special assistant to the manager or something like that.
talk to da boss, calmed.....explain to him how you feel and the bussines he's loosing.....as well as the good reps he's lost already.....tell him that he has to prepare his daughter to take over the bussines and that way she just can't....additionally tell him that you have dealed with this for some time now and are tired of sticking your face to get slapped due to someone elses fault. and at the end...very politely tell him that if he deasn't do anything you'll get another job!
my 2 cents...hope everything works out for u
The difference between men and boys....Is the price of their toys....
If you've spoken to the daughter and spoken to the boss and both times they would not see the problem, then do what you are saying and move on. There is no reason for you to bear the burden of their ways if you can find better work elsewhere.
I had a similar situation in a past job (professional business, not retail, and ethical problems, not cust service) and I got to your point and moved on. never looked back and now I'm a competitor of theirs and doing much better than I was before. Life is too short to try and solve another person's problems. You paid your dues to them, you can walk out with your head high.
sorry you have to put up with bs like that duane, if i was in your seat an could afford to hit the highway, i wouldnt put up with it and id be gone. sounds like the liability far outweighs the assets in the owners eyes. craig
Time to get creative and come up with a new job assignement for the little (you fill in the blank). You are in a tough spot since the boss will not help. Have the logs from customer service sent to the boss and let him make his own determination. Just be prepared if you decide to move on and the boss counters with $$$. Sometimes it is tough to turn down the extra money but it is not always about the money. Good luck.
Shamrock 246 WAC--FOR SALE
Contact your biggest competitors. Tell them you are ready to walk, and come ready to put them ahead. They will understand what that means, and will sweep you up. You come with the old companies "play book", and this will give them an advatage.
Is the Daughter Hot!!!???? maybe you could get her back in other ways???