Load Rite Boat Trailers Consumer Report

[Admin]

Well once again as a consumer in this industry I am let down again.

The short or it.
I have a 12,500lb Load Rite trailer and I want a bigger trailer or better axles as my trailer does not have removable spindles.

Researched as much as possible this weekend.
Woke up and called Eastern Marine who I will say hands down is awesome. They are great on the phone and the store is kick ass. I love spending money in these type places.

The guy at eastern marine hooked me up with a axle company to check out. Sadly they really would not speak to me and said i need info from load rite.

So I tried calling load rite and saw that they are 1 hour from my home.

Heck I want to buy a trailer got money in hand. I understand that i can not buy from them but fact is the dealer I bought my 12k one from sold me something a little light.
So in my mind Speaking to Load Rite and getting good info would be smart then I could go to my local guy and order a new trailer or find out the info to put better axles under my trailer.

Education is all Im looking for.
Well I must say the gentlemen Carl was a pleasure.
Fact was he wanted me to speak to a certain guy but he was in a sales meeting.

So I said I would hang out as they would go on break soon.
Had great talk with Carl and hung out for over a hour.

I was pretty excited that I could speak to a expert and then order my trailer today and have it next week.

Well the guy came down from the meeting and sadly Carl came back to me and said im sorry he is unable to speak with you.

Wow
Let me tell you something Load Rite. You had a consumer in your place who would have spent the money today at one of your dealers and all I wanted was good knowledge that I was buying the right product.


So maybe the next time you all have a sales meeting you should consider taking a couple minutes to speak to someone who wants to spend money at one of your dealers.

I never ask for anything in this biz but man its amazing how many of the workers had been on sport fishermen over the years but yet they would not even speak to me.
So heads up if your in the market for a new trailer make sure you do your homework and make sure they are willing to speak to you to help you buy the item.

So now I will refer to my other thread and hopefully find a good trailer to buy so we can haul our boat to all the tournaments we cover for our on the water coverage.

God this industry sucks.

[marine4003]

Its not only boats and fishing..it extends to construction too..bought enough Shoreguard vinyl sheet pile's to replace 1700 linear ft of rotting T&G..salesman confirmed 9.4 mm thickness with seam centered..what arrived was of a lesser quality, called sales..Oh,well we'll make it up next time..said no good,engineered specs call for what i ordered..sales claims its distribution and passes the buck..after 20 calls to company.."sorry,already shipped" too bad..BUT well make it up to you next time with 10% off....Nope..called AMEX..cancel sale..AMEX, No problem, done. i called sales again.."get your crap off my lot"..never again..sale was 48K.

[Agitated88]

PM sent John

[Admin]

Its not only boats and fishing..it extends to construction too..bought enough Shoreguard vinyl sheet pile's to replace 1700 linear ft of rotting T&G..salesman confirmed 9.4 mm thickness with seam centered..what arrived was of a lesser quality, called sales..Oh,well we'll make it up next time..said no good,engineered specs call for what i ordered..sales claims its distribution and passes the buck..after 20 calls to company.."sorry,already shipped" too bad..BUT well make it up to you next time with 10% off....Nope..called AMEX..cancel sale..AMEX, No problem, done. i called sales again.."get your crap off my lot"..never again..sale was 48K.

I hear ya and you are right every industry has it. But the marine industry over all has loved hiding behind print and us not having many choices.
Now atleast we can research world wide and find others who can deliver the same thing.
In my mind it all comes down to customer service.

PM sent John

Thanks man Im going to look into some other brands now and see what I can best find for a bunch of traveling.

[Agitated88]

Thanks man Im going to look into some other brands now and see what I can best find for a bunch of traveling.

No doubt Big John...you deserve some time on the water. I can't wait to see that bad ass rig rumbling down the highway!!!